At OHC, you are at the center of everything we do. You can feel confident that our team of experts will be with you through every step of your treatment journey. Our mission is to provide you with everything you need to get well.

Your first appointment allows us to get to know you and your family. Here’s what you can expect.

  1. Bring all your medications with you to this and all future appointments. This includes prescribed, over-the-counter medications, and any vitamins or supplements.

  2. Our Front Desk Team will greet you and ask for the following:
    1. Identification (driver’s license or passport)
    2. Insurance/pharmacy card/information 
    3. Family or emergency contact information
    4. They will ask you to complete several forms including medical history and HIPPA

  3. One of our medical assistants will take your vital signs, review your medications and the paperwork that you have completed. They will walk with you to an exam room and make sure you are comfortable. Each exam room has a touchscreen program that allows you to access a wide variety of health information. Please feel free to use this system for information about your condition, health tips, and other health information.

  4. Your doctor or advanced practice provider will join you to get to know you, review your medical history, and begin your exam. They may order blood work to be done after your appointment that we can draw while you are in our office.

  5. Our staff will help you check out and schedule a follow-up appointment as ordered by your doctor or advanced practice provider. 

To promote a safe and healthy environment, we ask that you do not bring anyone with you who is sick.  Family members will be asked to stay in the reception area until we walk with you to your exam room.

Before Your First Treatment

Before you begin your treatments: 

  1. We will first pre-authorize the treatment with your insurance company. 
    This approval is necessary to make sure the cost of your treatment is covered. OHC works tirelessly to expedite these approvals. On occasion, insurance plans require additional time. If this happens with your insurance, we may have to adjust the start date of your treatment to allow your insurance company time to approve the treatment.
  2. We will schedule a comprehensive education visit for you.
    Typically on your second visit, you will meet with your advanced practice provider, financial navigator and nurse navigator. These members of your care team will review your diagnosis, treatment plan, goals of treatment, the side effects of the medications, side effect management, and the cost of treatment. Your team will answer all your questions and identify other resources that will help you with your specific needs. 

We encourage you to bring your family or a friend with you for this visit. They can help you take notes and think of questions you may have.

The Day of Your First Treatment

We want you to be as comfortable as possible so we provide recliners to help you relax while receiving your treatment. 

If you have an implanted port, a catheter or external IV, please remember to wear loose or buttoned clothing so we can easily access it. 

You are always welcome to bring a family member or friend. However, please note:

  • Due to space and the safety of all patients and visitors, no family members or friends are allowed in the treatment suite at this time.
  • Children under the age of 15 are not allowed in the treatment suite area due to safety concerns.  They should stay in the reception area under the supervision of a family member.

We encourage you to bring something to help you pass the time. You can bring a computer, book, portable music player, hand-held games, or hobby items. For your convenience, OHC has wireless internet access. You may want to bring a personal comfort item like a sweater, although we do provide items such as blankets, socks, lip balm, lotion, tissues, hand sanitizer, hard candy, beverages, and snacks.