What Every Patient Will Need:

  • High speed Internet access (minimum bandwidth of 500 kbps is recommended for 1:1 video calls)
  • A computer (Windows PC or Mac or Chromebook) or phone with webcam, microphone, and speakers

Should you experience any issues or have any questions, please contact:

VSee at (650) 772-6259 or email them at help@vsee.com.

To determine which patient user guide you will need for your upcoming telemedicine visit, please review the following system requirements.

 
If you have:

  • Android 5.0 or later
  • Chrome OS 83 or later (Chromebook)
  • iOS 11 or later
  • OS X 11.0 or later (Mac)
  • Windows 7 or later
  • Chrome: version 83 or later. We recommend Chrome on all devices except iOS. Chrome is not supported for in-browser calling on iOS devices.
  • The new Microsoft Edge (based on Chrome)
  • Safari 13.1.2 or later: support in-browser calling on iOS device (iPhone and iPad) and Mac

Then please click here for Patient User Guide Instructions on How to Log into Your Phone & Computer.

If you have:

  • Internet Explorer ONLY
  • Chrome on iOS devices
  • Safari 13.1.1 or older
  • Firefox

Then please click here for Patient User Guide Instructions on How to Log into Your Computer (PC).
Then please click here for Patient User Guide Instructions on How to Log into Your Phone.